Cancellation Policy

Cancellation Timing:  

Customers have the option to cancel an order at any point before it is dispatched. Once the order has been dispatched and is out for delivery, cancellation is no longer possible. However, customers can choose to reject the order when it’s delivered to their doorstep.

Cancellation Window:

Customer can cancel order before it is dispatched. The time frame within which an order can be cancelled varies based on the product categories. The specific time window for cancellation is clearly outlined on the product page or the order confirmation page. After the stipulated time period has elapsed, the cancellation option becomes unavailable.

Cancellation by Seller:

In unforeseen situations where the seller is compelled to cancel an order, customers who have already made prepaid payments will be entitled to a full refund. This reflects the commitment to customer satisfaction and fair business practices.

Flatshop’s Discretion:

Flatshop retains the right to accept or decline order cancellations. Additionally, the company also has the authority to modify or waive off the cancellation fee or adjust the cancellation timing as necessary. These changes could be implemented periodically based on evolving circumstances and business needs.

It’s important for customers to review the cancellation policy before placing an order to ensure they understand the cancellation timelines, potential fees, and any updates that might have been made. This policy underscores Flatshop’s aim to provide a transparent and customer-friendly experience while acknowledging the need for flexibility in managing order cancellations.

Last updated: 14th August 2023